If you have signed a separate written agreement with Knit API Private Limited governing your access to and use of the Products (such as a Master Services Agreement or a Cover Page to a Cloud Service Agreement), and that agreement has not ended, the terms of that signed agreement control and these Terms do not apply to you. Where a signed agreement is silent on a topic that these Terms address, these Terms may be used as interpretive guidance but do not create binding obligations.
Agreement Overview
This Product Terms of Service ("Agreement") is between Knit API Private Limited ("Knit," "Provider," "we," or "us") and the company or individual ("Customer" or "you") accessing or using any of Knit's products and services.
By signing up, accessing, or using any Product, you indicate your acceptance of this Agreement. If you are accepting on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to this Agreement, and all references to "Customer" mean that entity. If you do not have such authority, or if you do not agree to these terms, you may not access or use the Products.
You must be at least 18 years of age to accept this Agreement and use the Products.
1. Definitions
"Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with a party (where "control" means ownership of more than 50% of the voting interests).
"Agreement" means this Product Terms of Service, including any Order Form, incorporated policies, and any amendments.
"Authorized User" means any employee, contractor, or agent of Customer who Customer permits to access and use the Products under Customer's account.
"Beta Features" means any Product features or services made available by Knit for testing or early access that are designated as beta, trial, early access, non-production, or a similar designation.
"Customer Application" means the application, platform, or service owned and operated by Customer that Customer chooses to interoperate with the Products.
"Customer Content" means all data, content, and materials that Customer or its Authorized Users submit to, transmit through, or generate using the Products, including data pulled from or pushed to Third-Party Platforms.
"Documentation" means Knit's technical documentation, usage guides, and API references made available at getknit.dev or via the Products.
"End Customer(s)" means Customer's own customers or end users who enable or benefit from integrations built using the Products between the Customer Application and Third-Party Platforms.
"End Customer Data" means any data relating to End Customers that is transferred to or processed by Knit through the Products, including personal data, authentication credentials, and data retrieved from Third-Party Platforms on behalf of End Customers.
"Effective Date" means the date Customer first accepts this Agreement.
"Fees" means the amounts payable by Customer for access to the Products, as set out on Knit's pricing page or in an Order Form.
"Order Form" means any ordering document, pricing page selection, or in-product checkout flow through which Customer selects a subscription plan and accepts this Agreement.
"Products" means, collectively, all of the following services provided by Knit:
- Unified API — a single integration layer enabling Customer to connect with multiple Third-Party Platforms through standardised API endpoints;
- LLM Tools — pre-built tools and function definitions enabling large language models to query and interact with Third-Party Platforms and Customer data;
- MCP Servers — Model Context Protocol server infrastructure enabling AI assistants and agents to access and act on Third-Party Platform data;
- AI Agent & Workflow Builder — a no-code/low-code environment for creating, deploying, and managing automated AI-driven workflows that orchestrate actions across Third-Party Platforms.
Any new products, features, or services introduced by Knit are automatically subject to this Agreement unless Knit provides separate terms for them.
"Subscription Period" means the period for which Customer has subscribed to the Products, as specified in the Order Form (default: monthly).
"Third-Party Platforms" means external software platforms, APIs, and services (such as CRMs, HRMS, accounting tools, communication platforms, and AI model providers) that the Products connect to on Customer's behalf.
"Usage Data" means aggregated and anonymized data derived from Customer Content, End Customer Data, and use of the Products. Usage Data does not constitute Customer Content or End Customer Data and does not contain personal data in identifiable form.
2. Access and Use Rights
2.1 Grant of Access
Subject to Customer's compliance with this Agreement and timely payment of Fees, Knit grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Products during the Subscription Period, solely for Customer's internal business purposes and to enable the Customer Application to interoperate with Third-Party Platforms, in accordance with the Documentation and any applicable usage limits.
2.2 Affiliate Use
Customer may permit its Affiliates to use the Products under this Agreement, provided that Customer remains responsible for all such Affiliates' use and compliance with this Agreement. Any breach by an Affiliate is deemed a breach by Customer.
2.3 Authorized Users
Customer may permit its Authorized Users to access the Products. Customer is responsible for all acts and omissions of its Authorized Users and for ensuring they comply with this Agreement. Customer shall promptly notify Knit if it becomes aware of any unauthorized access to or use of Customer's account.
2.4 API Keys and Credentials
Knit may issue Customer API keys, tokens, or other credentials to access the Products. Customer is solely responsible for maintaining the confidentiality and security of these credentials. Customer must not share credentials with unauthorized parties and must notify Knit immediately at security@getknit.dev upon any suspected compromise.
2.5 Beta Features
Beta Features are provided to Customer for testing purposes only, at no additional cost, and with no commitment by Knit to include such features in future versions of the Products. Beta Features are provided "AS IS" without warranty of any kind. Knit does not provide support for Beta Features and may modify or remove them at any time without notice and without liability to Customer. The AI Agent & Workflow Builder is currently in early access and is subject to this Section until Knit designates it as generally available.
3. Restrictions on Use
Customer shall not, and shall ensure its Authorized Users do not:
- (a) sublicense, sell, resell, transfer, assign, or otherwise commercially exploit or make available to any third party the Products or Documentation, except as expressly permitted herein;
- (b) use the Products to provide a service bureau, time-sharing, or similar service to parties other than End Customers as permitted hereunder;
- (c) access the Products in order to build, support, or assist a third party in building a product or service that competes with the Products;
- (d) modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Products;
- (e) circumvent or disable any security or technical measures of the Products, or use the Products in a manner that Knit reasonably believes poses a security threat;
- (f) use the Products to transmit infringing, defamatory, harmful, fraudulent, or unlawful content or to violate any applicable law or regulation;
- (g) process, store, or transmit sensitive personal data (including health, financial, or biometric data) in a manner that violates applicable data protection laws;
- (h) use automated scripts, bots, or other means to access the Products in a manner that imposes an unreasonable load on Knit's infrastructure;
- (i) use the Products in any high-risk application where failure could lead to death, personal injury, or severe physical or environmental damage, without Knit's prior written consent;
- (j) use the AI Agent & Workflow Builder or any automated feature to take irreversible actions on Third-Party Platforms without appropriate human oversight and authorization;
- (k) circumvent any usage limits, technical restrictions, or security measures.
4. AI-Specific Terms
4.1 Nature of AI Outputs
The Products incorporate or facilitate use of artificial intelligence and large language models ("AI Features"). AI outputs are probabilistic and may be incomplete, inaccurate, or inappropriate for a given purpose. Customer is solely responsible for evaluating the fitness of any AI output before acting on it, and for all decisions made based on such outputs.
4.2 Customer Responsibility for Automated Actions
Where Customer uses the Products (including LLM Tools, MCP Servers, or the AI Agent & Workflow Builder) to automate actions on Third-Party Platforms, Customer is solely responsible for:
- the configuration and scope of permissions granted to automated workflows;
- ensuring adequate human oversight of automated actions, particularly irreversible ones;
- any consequences arising from automated actions executed on Customer's behalf.
4.3 No High-Risk Autonomous Use
Customer agrees not to deploy the Products as a fully autonomous decision-making system in contexts involving legal, medical, financial, or safety-critical determinations without appropriate human review in the loop.
4.4 AI Model Providers
Certain AI Features may be powered by or interoperate with third-party AI model providers (e.g., OpenAI, Anthropic, Google). Customer's use of such features may also be subject to those providers' terms of service. Knit is not responsible for the performance, availability, or outputs of third-party AI models.
5. Third-Party Platforms and Integrations
5.1 Customer Authorization
By connecting a Third-Party Platform through the Products, Customer authorizes Knit to access, retrieve, and process data from that platform on Customer's behalf, to the extent necessary to provide the Products. Customer represents that it has the right to grant Knit such access.
5.2 Third-Party Platform Availability and API Changes
Knit will use commercially reasonable efforts to maintain compatibility with Third-Party Platform APIs and to update its connectors in a timely manner when a Third-Party Platform makes changes to its API. However, Knit is not responsible for, and will not be liable for disruptions arising from: (a) a Third-Party Platform being unavailable, rate-limiting, or otherwise restricting access; (b) the accuracy or completeness of the underlying data as it exists within a Third-Party Platform (Knit transmits data as-retrieved and is not responsible for errors or omissions in the source system); or (c) a Third-Party Platform revoking, deprecating, or materially restricting API access in a manner that makes continued integration impractical. Any temporary disruption to the Products caused by Third-Party Platform API changes during the period in which Knit is working to restore compatibility shall not constitute a breach of this Agreement.
5.3 Third-Party Terms
Customer's use of Third-Party Platforms through the Products is subject to the applicable terms of service and policies of those platforms. Customer is responsible for maintaining valid authorizations and complying with those terms.
5.4 Customer's Partner Accounts
Where a Third-Party Platform requires Customer to hold its own account or partnership agreement in order to enable an integration, Customer must create and maintain that account for the duration of the Subscription Period. Knit is not responsible for integration failures arising from Customer's failure to maintain such accounts.
5.5 Partner Ecosystem
Knit may share the names and contact information of Customers with Third-Party Platform providers for the purpose of developing Knit's integration partner ecosystem.
5.6 Subcontractors
Knit may engage subcontractors, including cloud infrastructure providers and AI model providers, to assist in providing the Products. Knit remains responsible for the performance of its obligations under this Agreement regardless of such delegation. Subcontractors who process personal data will be subject to obligations consistent with this Agreement and the applicable DPA.
6. End Customer Obligations
6.1 End Customer Notice
Customer shall notify its End Customers that Knit will process End Customer Data as part of providing the Products and the integrations enabled thereby. Customer is responsible for obtaining any consents required under applicable law from End Customers for such processing.
6.2 End Customer Data Rights
Customer represents and warrants that it has all rights necessary to enable Knit to process End Customer Data in accordance with this Agreement.
6.3 End Customer Termination
If an End Customer terminates its relationship with Customer or revokes consent for data processing, Customer shall promptly revoke that End Customer's access to the relevant integrations and notify Knit. Knit may delete End Customer Data associated with a terminated End Customer connection upon Customer's request or within a reasonable period after receiving notice of termination.
7. Customer Content and Data
7.1 Customer Ownership
Customer retains all right, title, and interest in and to Customer Content and End Customer Data. Knit acquires no ownership rights in Customer Content or End Customer Data.
7.2 License to Knit
Customer grants Knit a limited, non-exclusive, worldwide license to access, process, and use Customer Content and End Customer Data solely to provide and maintain the Products for Customer's benefit, and as otherwise set out in this Agreement and the Privacy Policy. Product improvement is addressed separately through aggregated, anonymized Usage Data under Section 7.3.
7.3 Usage Data
Knit may collect and use aggregated, anonymized Usage Data to develop, improve, support, and operate Knit's products and services, and to disclose such data in aggregated or de-identified form in connection with Knit's business (for example, in marketing materials, investor communications, or industry benchmarks). Such data will not identify Customer, its Authorized Users, or End Customers.
7.4 Data Processing
To the extent Knit processes personal data on behalf of Customer in connection with the Products, Knit does so as a data processor (or "service provider" under applicable US privacy law) acting solely on Customer's instructions and not for Knit's own independent purposes. Customers who require a Data Processing Addendum ("DPA") for compliance with GDPR, CCPA/CPRA, the India DPDP Act, or any other applicable data protection law may request one at legal@getknit.dev. The DPA, once executed, is incorporated into and forms part of this Agreement.
7.5 Data Deletion
Upon termination or expiry of this Agreement, Knit will, upon Customer's written request made within 30 days of termination, delete or return Customer Content and End Customer Data in a commercially reasonable format. After that 30-day window, Knit may delete such data without further obligation, subject to any retention obligations under applicable law.
7.6 Inactive Accounts
If Customer does not log in to its account for 3 or more consecutive months and does not hold an active paid subscription, Knit may permanently delete the account and all associated data without prior notice. Accounts with an active, unexpired paid subscription will not be treated as inactive regardless of login frequency.
8. Privacy
Knit's collection and use of personal data in connection with the Products is governed by the Knit Privacy Policy, available at getknit.dev/privacy-policy, which is incorporated into this Agreement by reference.
9. Confidentiality
9.1 Obligations
Each party ("Receiving Party") agrees to hold in confidence the other party's ("Disclosing Party") Confidential Information and not to use it except to exercise rights or perform obligations under this Agreement. "Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information. All End Customer Data is Confidential Information of Customer.
9.2 Exceptions
Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of this Agreement; (b) was rightfully known before disclosure; (c) is rightfully received from a third party without restriction; or (d) is required to be disclosed by law or court order, provided the Receiving Party gives prompt written notice to the Disclosing Party where legally permitted.
9.3 Standard of Care
Each party shall protect the other's Confidential Information with the same degree of care it uses for its own confidential information, but no less than reasonable care. Each party may disclose Confidential Information to its employees, agents, and subcontractors who have a need to know and are bound by confidentiality obligations at least as protective as those herein.
9.4 Duration
Confidentiality obligations survive termination of this Agreement for 3 years, except for trade secrets, which shall be protected indefinitely. Upon the other party's request at termination, each party shall promptly return or certifiably destroy all Confidential Information of the other party.
10. Fees, Payment, and Subscription
10.1 Fees
Customer will pay Knit the Fees applicable to the selected Product tier and usage, as set out on Knit's pricing page at getknit.dev/pricing or in an Order Form. All Fees are stated in US Dollars unless otherwise specified.
10.2 Automatic Payment
Where Customer has provided a payment method on file with Knit, Customer authorizes Knit to automatically bill and charge that payment method at the start of each billing cycle, without further approval, for the applicable Fees. This authorization remains in effect until Customer's subscription ends or Customer replaces the payment method on file.
10.3 Pricing Changes
Knit may update Product pricing by giving at least 30 days' advance notice to Customer (by email or in-product notification). Pricing changes apply at the start of the next Subscription Period following the notice period.
10.4 Taxes
Fees are exclusive of all taxes, levies, and duties. Customer is responsible for paying all applicable taxes, excluding taxes on Knit's income. For Customers in India: (a) all Fees are exclusive of GST/VAT, which shall be charged additionally as applicable; (b) where required by law, Customer shall deduct applicable withholding tax (TDS) from payments and provide Knit with the relevant TDS certificates within the period prescribed by the applicable tax authority.
10.5 Late Payment
Where Customer has a payment method on file and a charge fails, Knit may retry the charge one or more times as part of its standard dunning process. If payment is not successfully collected within 7 days of the first charge attempt, Knit may suspend access to the Products without further notice. Where Customer is billed by invoice, Knit may suspend access to the Products without further notice if any undisputed invoice remains unpaid for more than 7 days past its due date. Knit reserves the right to charge interest on all overdue amounts at 1.5% per month or the maximum rate permitted by law, whichever is lower. Suspension does not relieve Customer of its payment obligations.
10.6 Invoice Disputes
Customer may withhold payment of a specific invoiced amount it disputes in good faith, provided Customer notifies Knit in writing within 30 days of the invoice date, identifying the disputed amount and the reason. Customer must pay all undisputed amounts by the due date. Failure to raise a dispute within this period constitutes acceptance of the invoice.
To prevent suspension under Section 10.5, a dispute must be raised before the invoice due date. Disputes raised after the due date do not reverse a suspension already in effect; however, Knit will review any such dispute in good faith within 5 business days and, if the dispute is found to be valid, will reinstate access promptly and credit or refund the disputed amount.
10.7 Non-Renewal
Either party may elect not to renew a Subscription Period by providing written notice at least 30 days before the end of the then-current Subscription Period.
10.8 Refunds
All Fees paid are non-refundable except where required by applicable law or as expressly provided in this Agreement.
11. Service Availability and Security
11.1 Uptime
Knit will use commercially reasonable efforts to make the Products available with a monthly uptime target of 99.5%, excluding scheduled maintenance, emergency maintenance, and downtime caused by factors outside Knit's reasonable control (including Third-Party Platform failures, internet disruptions, and Force Majeure events). Knit will provide reasonable advance notice of scheduled maintenance. This section does not apply to Beta Features.
11.2 Security Standards
Knit maintains industry-standard technical and organizational security measures to protect Customer Content and End Customer Data. Knit currently holds, and will use commercially reasonable efforts to maintain during the term, relevant security certifications including SOC 2 Type II and ISO 27001 (or their equivalents). Knit performs periodic security assessments including vulnerability and penetration testing. Customers on paid plans may request a summary of Knit's current security posture by contacting security@getknit.dev.
11.3 No Storage or Backup Obligation
The Products are not intended to serve as a data storage or backup service. Customer is responsible for maintaining independent backups of Customer Content and End Customer Data. Knit has no obligation to retain Customer Content beyond what is necessary to provide the Products.
12. Intellectual Property
12.1 Knit IP
Knit and its licensors retain all right, title, and interest in the Products, Documentation, Knit's proprietary technology, Usage Data, and all improvements or derivative works thereof. No rights are granted to Customer other than as expressly stated in this Agreement.
12.2 Feedback
If Customer provides Knit with suggestions, ideas, or feedback regarding the Products ("Feedback"), Customer grants Knit a perpetual, irrevocable, royalty-free license to use the Feedback for any purpose without obligation to Customer. Knit is under no obligation to act on any Feedback.
12.3 Marketing Use
Customer grants Knit the right to use Customer's name and logo to identify Customer as a user of the Products in Knit's marketing materials, website, investor materials, and sales presentations. Knit will not make any other public statement specifically about Customer without Customer's prior written consent.
13. Indemnification
13.1 By Knit (Provider Covered Claims)
If Customer holds an active paid subscription at the time a claim arises, Knit will defend Customer and its affiliates, officers, directors, employees, and agents (collectively, "Customer Indemnified Parties") against any third-party claim that the Products, when used by Customer in accordance with this Agreement, infringe or misappropriate any third party's intellectual property rights, and will indemnify Customer Indemnified Parties for damages and costs finally awarded by a court or agreed in settlement. If the Products become the subject of such a claim, Knit may at its option: (a) procure the right for Customer to continue using the Products; (b) modify the Products to be non-infringing; or (c) terminate Customer's access. Knit's obligations under this section do not apply to claims arising from Customer's modification of the Products or combination of the Products with materials not provided by Knit. This section states Customer's sole and exclusive remedy with respect to any third-party intellectual property infringement claim relating to the Products.
13.2 By Customer (Customer Covered Claims)
Customer will defend Knit and its affiliates, officers, directors, employees, and agents (collectively, "Knit Indemnified Parties") against any third-party claim arising from: (a) Customer Content or End Customer Data infringing or misappropriating any third party's intellectual property or other rights; (b) Customer's breach of Section 3 (Restrictions on Use) or Section 4 (AI-Specific Terms); (c) Customer's failure to obtain required consents from End Customers under Section 6; or (d) Customer's use of the Products in violation of applicable law, including any allegation by a governmental body that such use has violated an applicable law, and will indemnify Knit Indemnified Parties for damages and costs finally awarded or agreed in settlement.
13.3 Process
The indemnified party must: (a) promptly notify the indemnifying party in writing of the claim; (b) give the indemnifying party sole control of the defense and settlement; and (c) provide reasonable cooperation at the indemnifying party's expense. The indemnifying party may not settle any claim in a manner that involves the payment of money by, or an admission of wrongdoing on the part of, the indemnified party without the indemnified party's prior written consent, not to be unreasonably withheld.
14. Warranties and Disclaimers
14.1 Mutual Warranties
Each party represents and warrants that it has validly entered into this Agreement and has the legal power to do so.
14.2 Knit's Product Warranty
Knit warrants that the Products will perform materially in accordance with the Documentation during the Subscription Period. This warranty does not apply to immaterial defects that do not significantly impair Customer's use of the Products. Customer's sole remedy for breach of this warranty is for Knit to use commercially reasonable efforts to correct the non-conformance within a reasonable time.
14.3 Customer Warranties
Customer represents and warrants that: (a) it has all rights necessary to grant Knit the licenses in this Agreement; (b) Customer Content and End Customer Data, when used by Knit in accordance with this Agreement, will not infringe any third party's rights; and (c) Customer's use of the Products will comply with all applicable laws.
14.4 Disclaimer
EXCEPT AS EXPRESSLY STATED IN SECTIONS 14.1 AND 14.2, THE PRODUCTS AND ALL RELATED SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." KNIT DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. KNIT DOES NOT WARRANT THAT THE PRODUCTS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ALL DEFECTS WILL BE CORRECTED, THAT THE PRODUCTS WILL MEET CUSTOMER'S REQUIREMENTS, OR THAT AI OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. BETA FEATURES ARE PROVIDED WITHOUT ANY WARRANTY WHATSOEVER.
15. Limitation of Liability
15.1 Exclusion of Consequential Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, BUSINESS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
15.2 General Cap
EXCEPT AS SET OUT IN SECTIONS 15.3 AND 15.4, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO KNIT IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
15.3 Enhanced Cap for Data and Security Claims
Knit's total aggregate liability for all claims arising from a breach of its data security or privacy obligations (including obligations under any DPA) shall not exceed two (2) times the Fees paid by Customer in the 12 months immediately preceding the event giving rise to the claim.
15.4 Uncapped Claims
The limitations in Sections 15.1 and 15.2 do not apply to: (a) either party's indemnification obligations under Section 13; (b) either party's liability for death or personal injury caused by its negligence; (c) Customer's payment obligations; (d) either party's liability for fraud or willful misconduct; or (e) either party's liability that cannot be limited under applicable law.
16. Term and Termination
16.1 Term
This Agreement begins on the Effective Date and continues until terminated in accordance with this Section.
16.2 Termination for Cause
Either party may terminate this Agreement upon 30 days' written notice if the other party materially breaches this Agreement and fails to cure the breach within that 30-day notice period. Knit may terminate immediately upon written notice if Customer fails to pay undisputed fees for more than 30 days after: (a) the invoice due date, for invoice-based accounts; or (b) the first charge attempt in the applicable billing cycle, for accounts with a payment method on file.
16.3 Termination by Knit for Misuse
Notwithstanding Section 16.2, Knit may suspend or terminate Customer's access immediately upon notice, without any cure period, if Knit reasonably believes Customer is using the Products in a manner that: (a) violates applicable law; (b) poses a security risk to the Products or other customers; or (c) constitutes a material breach of Section 3 (Restrictions on Use) or Section 4 (AI-Specific Terms).
16.4 Effect of Termination
Upon termination: (a) all rights granted to Customer under this Agreement immediately cease; (b) Customer must stop using the Products and delete any locally cached copies; (c) the data deletion process in Section 7.5 applies.
16.5 Survival
Sections 1, 3, 7.1, 9, 12, 13, 14.4, 15, 16.4, 16.5, 18, and 19.6 survive termination or expiration of this Agreement.
17. Changes to This Agreement
Knit may update this Agreement from time to time. For material changes, Knit will provide at least 30 days' notice by email or in-product notification prior to the change taking effect. Continued use of the Products after the effective date of a change constitutes acceptance of the updated Agreement. If Customer does not agree to a material change, Customer's sole remedy is to terminate the Agreement before the change takes effect and receive a prorated refund of prepaid Fees for the unused period.
18. Dispute Resolution and Governing Law
18.1 Governing Law
This Agreement is governed by the laws of India, without regard to its conflict of laws principles.
18.2 Informal Resolution
Before initiating any formal dispute proceedings, the parties agree to attempt in good faith to resolve any dispute by escalating to senior representatives of each party for a period of 30 days from written notice of the dispute.
18.3 Jurisdiction
If a dispute is not resolved informally within 30 days, each party irrevocably submits to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India. Nothing in this section prevents either party from seeking emergency injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, or other proprietary rights.
18.4 India Statutory Compliance
Nothing in this Agreement limits Knit's obligations under applicable Indian law, including the Information Technology Act 2000, the Digital Personal Data Protection Act 2023, and any rules or regulations promulgated thereunder.
19. General Provisions
19.1 Entire Agreement
This Agreement, together with any Order Form and incorporated policies, constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior and contemporaneous agreements.
19.2 Severability
If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remainder of the Agreement will continue in full force.
19.3 Waiver
No waiver of any breach will constitute a waiver of any subsequent breach of the same or any other provision.
19.4 Assignment
Customer may not assign this Agreement or any rights under it without Knit's prior written consent. Knit may assign this Agreement in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any assignment in violation of this section is void.
19.5 Force Majeure
Neither party will be liable for any delay or failure to perform its obligations (other than payment obligations) to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, civil unrest, governmental actions, pandemics, or failures of third-party infrastructure.
19.6 Non-Solicitation
During the term of this Agreement and for 12 months following its termination, Customer shall not directly solicit for employment any Knit employee with whom Customer had material contact in connection with this Agreement. General public job postings not targeted at specific individuals do not constitute a breach of this section.
19.7 Export Compliance
Customer shall comply with all applicable export and re-export control laws and regulations. Customer represents that it is not located in, under the control of, or a national or resident of any country subject to applicable trade sanctions or embargoes.
19.8 Notices
Notices to Knit under this Agreement must be sent to legal@getknit.dev. Notices to Customer will be sent to the primary email address on Customer's account. Email notices are deemed received 24 hours after sending, unless the sender receives a delivery failure notification.
19.9 No Agency
The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, employment, or franchise relationship.
19.10 No Third-Party Beneficiaries
This Agreement is solely for the benefit of the parties and does not create any rights in favor of any third party.
19.11 Feedback and Complaints
For copyright complaints or legal notices, contact legal@getknit.dev. For general support queries, contact hello@getknit.dev.
